For Standard Orders
( Excluding Custom / Personalized Order)
( Each order is manufactured at time of order and we do not normally stock items)
you be unsatisfied with your order, please notify us within 10 days
of receipt of your order.
It must be returned in its original undamaged condition. We will refund the purchase price less shipping and handling.
You can cancel unshipped orders for a refund of the purchase price.
We are sorry that there is no refund for custom or personalized orders unless defective or damaged when received.
DAMAGED or DEFECTIVE ITEMS
If any item is damaged or defective when received, customer must notify Iron Creek Metal Art within 48 hours of receipt of item. We will refund or exchange, the choice is yours.
If received through UPS, please contact the nearest UPS location for pick-up and return.
PROCEDURES for RETURNS
Phone or e-mail us, with your address and order number. Indicate the reason ( optional) for our records and improvement. Upon notification, we will give you a refund number. Write this number on the box Repackage the item in its original packaging with the packing slip. Item must be in its original condition as received. Pre-pay for all shipping costs to return the item.
Copyright © 2005 IRON CREEK METAL ART